GMS TACTICAL
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About GMS TACTICAL
GMS TACTICAL in Mesa, AZ, specializes in a variety of military and army surplus items, focusing mainly on clothing and tactical gear. If you're looking for durable apparel or accessories for outdoor activities or tactical use, this store could be a good fit for you.
The atmosphere at GMS TACTICAL is straightforward and utilitarian, catering to those who have a specific need for military-grade gear. While the store might not have the polished feel of a retail boutique, it aims to provide a practical shopping experience for its customers.
Conveniently located in Mesa, GMS TACTICAL is easily accessible for local residents. It's worth noting that the store has limited hours, being open only in the afternoon, which might require some planning for your visit.
Editor's Review
GMS Tactical in Mesa, AZ, presents a mixed bag of experiences, with an overall rating of 4.1 out of 5 based on 80 reviews. On one hand, some customers rave about their impressive selection of tactical gear and clothing, praising the excitement of finding unique items. For instance, Travis J. noted how he received excellent communication and timely delivery after ordering a velocity systems boss rugby shirt, calling the service 'fantastic'.
However, a significant number of reviews point to major frustrations, particularly regarding customer service. David Dibuono's experience echoes a common frustration: 'This is a horrendous business... the customer service is one of the worst I've ever dealt with.' Other reviewers, like Erik Yoshihara, expressed concerns about the outdated website and the lack of responsiveness when trying to inquire about orders. This inconsistency in service leaves many customers feeling undervalued and frustrated.
In summary, while GMS Tactical has its shining moments and a special inventory that some customers adore, the recurring complaints about customer service and order fulfillment cannot be overlooked. If you’re in the market for unique tactical items, it might be worth a visit, but don’t expect a flawless experience.
What We Like
- Unique selection of tactical gear and clothing
- Positive experiences with certain customer interactions
- Exciting finds showcased on social media
Room for Improvement
- Inconsistent customer service and communication
- Frequent issues with order fulfillment and responsiveness
What Customers Are Saying
“This is a horrendous business... the customer service is one of the worst I've ever dealt with.”
— David Dibuono
“I reached out and was immediately met with fantastic communication and customer service.”
— Travis J
What Shoppers Say
Based on analysis of 5 customer reviews
“customer service is one of the worst”
“no one picks up the phone”
“They don't have anything in stock”
“Website is old and outdated”
“fantastic communication and customer service”
Insider Tips
Avoid ordering online; visit the physical store instead.
Be prepared for potential delays in order fulfillment.
What to Expect
- Expect a no-frills shopping experience focused on military and tactical items.
- The product selection can be hit or miss, so checking availability ahead of time might be beneficial.
- Pricing is generally reasonable for surplus items, but be prepared for potential stock shortages.
Google Reviews
This is a horrendous business, I wouldn't recommend them to anyone. I don't know how good the customer service might be at the physical store but online, the customer service is one of the worst if not the worst I've ever dealt with if I can even say...
I don't know how this place stays in business. No one picks up the phone when they are supposedly open. They take forever to respond to emails. They don't have anything in stock. Website is old and outdated that apparently no one maintains. Ordered a...
Placed my order 5 days ago and no email saying when I will get my order and called them 16 time left a message and no one called me back not sure if this company is or not don’t recommended that customer service. I try to reach them to get my money b...
These guys posted some velocity systems boss rugby shirts in stock on their instagram page. I reached out and was immediately met with fantastic communication and customer service. I quickly ordered one and received it in the mail along with some sti...
In May, I ordered a cot from this store on the online store. They said it won’t be in stock for a while and never specified when they will get more. A few months later, I find the object and sent an inquiry into the order status (which remains unansw...
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're visiting for the first time, it may be helpful to call ahead to confirm stock availability.
Try to visit during the early part of the week as weekends might be busier than usual.
Look for nearby parking options, as the store's location may have limited parking space available.
Hours
- monday1:00 - 6:00 PM
- tuesday1:00 - 6:00 PM
- wednesday1:00 - 6:00 PM
- thursday1:00 - 6:00 PM
- friday1:00 - 6:00 PM
- saturdayClosed
- sundayClosed