221B Tactical
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About 221B Tactical
221B Tactical specializes in military and tactical gear, offering a variety of surplus items suited for both law enforcement and outdoor enthusiasts. Their inventory includes everything from clothing and boots to tactical tools and accessories, catering to a range of needs.
The store has a straightforward layout, making it easy to browse through their offerings. However, some customers have reported issues with customer service, which could affect your shopping experience.
Located in New York, NY, 221B Tactical is accessible for locals and visitors alike. It's positioned in a busy area, so you'll find it easy to get to, but be mindful of parking availability when you visit.
Editor's Review
With an overall rating of 3.8 out of 5 across 36 reviews, 221B Tactical presents a mixed bag of customer experiences. While some customers praise the quality and comfort of their tactical gear, others express significant dissatisfaction with the service. For instance, Fenrir Fire raved about the comfort and durability of the G + G Packs, stating, 'I appreciate the collab!'
However, the data tells a different story when it comes to customer service. E.J. Raines was less than impressed, claiming, 'The company lies and rips off law enforcement,' which highlights a recurring theme among several complaints, issues with product quality and returns. Ch Ho echoed this sentiment, noting the hassle involved in processing returns, stating, 'You must chase them down for your money if you make a Return.'
Despite these criticisms, there are standout aspects that keep some loyal customers coming back. The commitment to tactical gear specifically designed for law enforcement and first responders does resonate with certain clientele. Yet, it’s evident that the company still has considerable room for improvement, particularly in customer service and transparency regarding product sourcing.
What We Like
- Comfortable and durable tactical gear
- Variety of tactical products available
- Strong community engagement and collaborations
Room for Improvement
- Inconsistent customer service experiences
- Concerns over product quality and sourcing
- Delays in order processing and delivery
What Customers Are Saying
“I appreciate the collab! The G + G Community does as well.”
— Fenrir Fire
“You must chase them down for your money if you make a Return.”
— Ch Ho
“The company lies and rips off law enforcement.”
— E.J. Raines
What Shoppers Say
Based on analysis of 5 customer reviews
“Horrible Customer Service 221B!”
“The knife is clearly a cheap Chinese knife.”
“I received the order March 3, 2025.”
“You must chase them down for your money.”
“Delayed due to an apparent 'sudden' expansion.”
Insider Tips
Use a credit card for easier returns.
Check for shipping delays before ordering.
Contact customer service early if issues arise.
Surplus & Overstock Stores Details
What to Expect
- Expect a straightforward shopping experience with a focus on military and tactical gear.
- You'll find a range of surplus items, though be prepared for potential variability in product quality.
- Pricing can vary, and it's a good idea to compare items before making a purchase.
Business Highlights
- ✓Founded in 2004 by veteran police officer Suresh Madhavan
- ✓Manufacturer of tactical gear and apparel
- ✓Offers a variety of products including body armor and tactical gloves
Google Reviews
The company lies and rips off law enforcement. Bought a knife, the Vanquish First Responder tool (at the time priced $60) in a bundle with gloves. The knife is clearly a cheap Chinese knife. I found out it's a MTech knife, they go for $10 now on t...
Horrible Customer Service 221B! "Make absolute sure, you use your Credit Card" in case you must make a Return. They say NO hassle Returns? WRONG!!!!!, you must chase them down for your money if you make a Return. I purchased on 1/16/25 I Returned the...
They will take this down: I placed a order January 15, 2025. The order supposedly shipped February 15, 2025. I received the order March 3, 2025. It was not what I ordered. I tried calling & emailing (since the beginning of February) and chatting on t...
Should have looked here first. Only AFTER paying for my order for 2 pairs of gloves do i get a "thanks for your order" email, BUT it's going to be delayed due to an apparent "sudden" expansion. After all if it wasn't sudden wouldn't a manufacturer n...
Just got both of your G + G Packs, plus 3 of their patches. Also pre-ordered a signed Canadian Bear! Love your packs, they are comfortable and durable. Nice thick patches as well! I appreciate the collab! The G + G Community does as well. I look for...
Reviews from Google
Specialties
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, consider calling ahead to check on specific items you're interested in.
Try to visit during the weekday to avoid potential crowds and have a more relaxed shopping experience.
Look for nearby parking options, as street parking can be limited in this busy area.
Hours
- monday9:00 AM - 5:00 PM
- tuesday9:00 AM - 5:00 PM
- wednesday9:00 AM - 5:00 PM
- thursday9:00 AM - 5:00 PM
- friday9:00 AM - 5:00 PM
- saturdayClosed
- sundayClosed