National Outdoors and Army Surplus

A glance at National Outdoors and Army Surplus in San Antonio reveals a shop that’s earned a reputation for its warm atmosphere and helpful staff, reflected in its solid 4.4-star rating from over 1,200 reviews. Many customers speak highly of the friendly service. As B. Morris pointed out, the staff’s willingness to assist, particularly when looking for specific items, stands out. He noted, 'Everyone very friendly and helpful.'

However, the store is not without its issues. Complaints about the quality of certain products, especially boots, are frequent. Nick expressed frustration, stating, 'Their boots are cheap and I don't mean in a good way,' highlighting a critical gap between customer expectations and product performance. This suggests a need for the store to focus on improving the quality of some items.

Despite these complaints, the store remains a go-to for many who appreciate the variety of products and the overall shopping experience. Andrea Davis praised the store’s selection of Dickies brand khaki uniform pants and noted the tax-free shopping promotion during August 2022, which adds a financial incentive for buyers. With a 14-day return policy on many items, customers seem to feel a bit safer making purchases, even if some products don’t meet expectations.